Monday, May 3

Windows could not start the Citrix Independent Management Architecture on Local Computer.

Error Message:

Windows could not start the Citrix Independent Management Architecture on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -2147483606.


Event viewer shows something like this:

Event Type: Error
Event Source: IMAService
Event Category: None
Event ID: 3997
Date:
Time:
User: N/A
Computer:

Description:

Installation of the following product failed verification: Citrix Presentation Server for Windows 4.5.4. This occurs when the installer files are missing from the Windows Installer cache. Run a repair on the missing product from the Add or Remove Programs Control Panel Applet to correct this problem.

Following the event logs, while repairing or reinstalling or uninstalling PS 4.5 you receives an error message saying “Installation Package couldn't be opened”.

Fix:

You need to identify the cached MSI under c:\windows\installer (system hidden folder). It's usually the biggest file there but you can check with the property of the file (should list Citrix as vendor). If you delete that file, you'll then be able to uninstall the product either using the uninstall command switch or from the Add/Remove Programs.

Command line switch:
msiexec /x "path\mps.msi" /n /L* C:\logfile.txt CTX_MF_FORCE_SUBSYSTEM_UNINSTALL=Yes

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